Come volunteer with us and earn scholarships for your child's competitive dreams!
Competitive Dreams of Youth in the Carolinas
980-600-6697 (text only)
Frequently Asked Questions ~ Membership
How do I become a member?
Click the "Get Started" button under the "Become a Member" tab. It will take you to a registration form.
Why is there a membership fee?
Due to venue requirements, there are some costs associated with volunteering. The $50 membership fee includes a CDYC polo shirt and a plain black visor that is a required part of the uniform at Bank of America Stadium. This fee also includes the cost of the ServSafe Alcohol Certification course. All volunteers are required to hold this certification, which is valid for three years.
I registered, now what?
You should receive a welcome email within a few days. This will outline everything you need to do next.
I created a website account, why can't I get in?
All website accounts must be approved. You will receive an email once we have set up your account. Please be patient, as this website can be finicky.
What is the best way to get in contact with someone from CDYC?
You can send an email to cdyc.rsvp@gmail.com or a text to 704-980-7717.
Please be patient with our response time. The board members are also volunteers who operate CDYC during their free time. Out of respect of our privacy, we request that you do not send personal texts or Facebook messages.
Frequently Asked Questions ~ ServSafe Alcohol Certification
What is the ServSafe Alcohol course?
This course helps instruct volunteers in techniques for effective alcohol service. You will learn when to serve and when not to serve, the legalities of serving alcohol, the effects alcohol has on drinkers, ID acceptance, and much more.
How do you take the ServSafe Alcohol course?
The ServSafe alcohol course is an oline video course that takes approximately four hours to complete. Instructions will be emailed to volunteers, and can also be found on the Alcohol Training page of the website.
How to I obtain my Alcohol Certification?
After completing the course, you will be required to take and pass a 40 question exam. You will then receicve your certification, which is valid for 3 years.
Frequently Asked Questions ~ Signing Up
How do I sign up for events?
Event sign-ups are emailed out monthly on the 2nd Tuesday of the prior month. The monthly sign up links can also be found at the very top of the active volunteers page.
When is it too late to sign up?
Once an event enters the preliminary stages (3 weeks prior for BOA, and two weeks prior for PNC), the event is removed from the monthly sign ups. Unfortunately this means it is too late to sign up.
What if want to add on to a sign up?
On rare occasions, we will offer an "add on" option to individual event sign ups. Each Panther event has a roster and an overflow/backup list. We cannot add volunteers to Panther events. These must only come from the event confirmations. If a position beomes open after both lists are cleared, we will post the opportunity on Facebook to be filled on a first come, first serve basis.
Frequently Asked Questions ~ Scholarship Distribution
When should I expect a scholarship payout?
Checks usually arrive from each venue 6-8 weeks after an event.
How do I know if a scholarship has been processed?
You should receive an email when each scholarship is sent to the studio or organization.
How much are scholarships?
This varies based on sales commission, donations, and the number of volunteers at each event. There is no way of predicting an average scholarship. You will earn a minimum of $75 for each CFC soccer event and $100 for each Panther football event. PNC offers a $50 minimum for each event.
When are scholarships processed?
Our treasurer has reserved the hours of 8am - 10am on Saturday mornings to devote to processing any CDYC financial transactions for the week.
Frequently Asked Questions ~ Merchandise
Do I need to purchase a shirt, hat or visor?
Yes, you will need to purchase a polo shirt! The CDYC polo is part of the uniform requirement at BOA.
You will need a hat or a visor at both BOA and PNC. However, you may choose to wear a PLAIN BLACK (no writing) hat or visor. These can easily be found on Amazon or at Wal Mart.
How will I receive my CDYC merchandise?
The merchandise is NOT shipped to the individual. Any products will be delivered to you by a board member at an event.
How do I find CDYC merchandise?
Visit the CDYC store. A link is available when you first log onto our website. There are several items you can purchase with the CDYC logo!
Frequently Asked Questions ~ Training
Do I need to complete training?
YES! All CDYC volunteers must complete the ServSafe Alcohol Training. This is done through an online course. Only minors under the age of 18 are exempt from this requirement. BOA volunteers must also complete the Levy Volunteer training.
What is Levy Volunteer training?
You will watch a few short "Volunteer Training" videos on Covid safety, food safety, and alcohol safety. After doing so, you be asked to click to acknowledge that you've completed the training, and you will be supplied with a "Volunteer Training" certificate. This information will be emailed to you prior to your first volunteer event at Bank of America.
Is there any other training for new volunteers?
You will be assigned a Buddy for your first volunteer event. They will help you with any thing you need. There is always a board member present at each event as well who can answer any questions you may have. A stand lead will give you a quick training session on using the registers or hand helds.
Frequently Asked Questions ~ PNC
Where do I park?
Parking is either at Lot F (for smaller concerts) or Lot K (for larger ones). This should be stated under the event on the Active Volunteers page. Both are gravel lots and are marked with large signs.
Lot F is directly across the street from PNC at 707 Pavilion Blvd. You will walk down to Lot E to cross the street.
Lot K is at the Speedway. If you are coming up 29 past Pavilion Blvd, it will be about 1 mile on your right past a small Shell gas station. A shuttle bus will pick up in the parking lot and take you to the PNC parking lot.
Where do I go once I park?
You will check in at a small white gazebo. This is located up a small gravel path to the far right of the PNC parking lot. It's almost like you are going into the woods around the outside of the pavilion.
If the shuttle is in use, it will drop off on the opposite side of the parking lot, so you will need to walk all the way across.
Where do I go once I check-in?
CDYC is in Stand One, and staffs several bars and portables in the North Plaza. You will always report to the stand first. Stand One is on the opposite side of the pavilion from the gates you enter after check-in. It is located between a merchandise booth and the VIP lounge, and there is usually an ice cream truck out front. If you think about the outside of the pavilion as a U shape - Stand One is the top left of the U. If they are not doing a sound check, you may be able to cut across through the covered seats, and you will be right there. If you must walk all the way around, just keep going- Stand One is at the very end on the left before the restrooms.
How long will the concert last?
Unfortunately, this varies, and there is not an approximate time we can give you. Concerts average about 4-5 hours from the start of the show. Our stand is required to remain open until all guests have left the arena.
Is there a late check-in option?
All volunteers must check in at the time designated on the website and in your event email. If you are running late due to traffic or the shuttle, please text us and let us knowl. Always leave PLENTY OF TIME to travel, shuttle, and get checked in. The area around PNC can become quite crowded.
Frequently Asked Questions ~ BOA
Is there a late check-in option?
BOA is not open to late check-ins. Everyone must check in at the designated time and participate in set up. There is a very short set up window.
How long do events last?
There is usually a two hour window of pre-sales before each event, and we usually remain about 45 minutes to an hour after the alcohol cut-off time for clean up.
For soccer and football, you will need to also figure in game time, half times, time outs, added time, etc.
Concerts at BOA are usually 4-5 hours depending on the number of acts and intermissions.
It is very difficult to predict a time frame.
Frequently Asked Questions ~ Staffing
How are volunteers chosen for events?
We are limited to around 45 volunteer positions at BOA and 35 volunteer positions at PNC.
When our sign-ups exceed these numbers, we rely on several variants and criteria to determine the volunteers who are eligible.
What is the process of determining volunteers?
Positions are filled in the following order:
1st - CDYC Board Members and family
2nd- Group Leads - which will mainly apply to PNC events
3rd - New volunteers. 4 positions are reserved for first time volunteers. When events are extremely hard to staff, we may be able to increase these numbers. The reality is that it takes new members a bit of time to get worked into the scheduling system.
4th - Rotation Scheduling. Top priority is given to volunteers who were unable to attend the previous event. Sometimes we stay within venue for this, but for rare cases with large excess numbers, we have had to include both venues. We may also need to look ahead to one's availabilty within the month. We will also look into other criteria such as compliance with CDYC rules and regulations.
3rd -After the rotation list is determined, we will group volunteers into position categories - Cook Stations, Cashiers, Runners etc. If we are still in excess, we will use a Random Lottery Draw to determine who fills these positions. *A maximum of 2 volunteers per family will be allowed to attend
4th - The remaining volunteers will be moved to a "Back Up Roster" to be called upon within the week in case any additonal openings become available.
**Please be ensured that CDYC always strives to provide fair opportunities for all of our volunteers!
What does other criteria (i.e. compliance) mean?
Recently, our confirmations have been double the number of volunteers required. Some volunteers may end up getting priority over others. For example, if you cannot arrive on time and need a late check in, but there are others below you on the list who can arrive on time, they may get priority over you. Another example would be if you have not yet ordered a CDYC polo for BOA, but there are others below you in compliance of volunteer expectations, they may get priority. Also if you are frequently late, are known for having to call out a lot, have been a no show for an event without contacting us prior, etc. others may get chosen before you. If you are a volunteer who doesn't sign up through the monthly events list, always tries to add on to events, or doesn't follow through with confirmations, etc. others may get chosen before you. It is always best to stay in compliance with the CDYC rules, procedures, and expectations.
Frequently Asked Questions ~ Terminology
Monthly Sign Ups
Monthly sign ups come out on the first Tuesday of the month for the following month. For example, October sign ups will release on September 6th. You will want to check your calendar and choose the events that you are interested in. Both venues are included on the monthly sign ups. This is only an initial step in the planning stages of an event. The information serves as a preliminary data, not a final assignment.
Preliminary List
Using the monthly sign ups, we will generate a preliminary list for each event. This lets us know how many people are interested. Based off of these numbers, we will be able to verify that we can fill the positions under contract at each venue. We also may be able to negotiate with our venues for additional assignments. This does not guarantee you a position on the event roster.
Confirmation Link
3 weeks prior to each event at BOA, and 2 weeks prior to each event at PNC, we will email the preliminary list to all of the volunteers on our yearly roster. You will need to look for your name.
If your name is listed, you will use the provided link to send in your Confirmation. We do expect a response from everyone on the preliminary list. You will be asked if you are available or not.
Confirmation links will be accessible for about a week. You will want to respond as quickly as possible.
Responding to these confirmation links keeps you in compliance as a CDYC volunteer.
If your name is not listed, and we are able to provide an "add-on" or a "back up" option, you may click on the link to respond accordingly.
Once the confirmations close, your sign up is final. We will then use this information to generate a final roster for the event.
If something comes up and you are no longer available, you will have up until 5 days prior to the event to cancel without penalty. This mainly applies to BOA events.
Final Roster
The confirmed names will be placed through our system as explained above in the Staffing section.
40+ volunteers will be chosen for the Final Roster at BOA
35+ volunteers will be chosen for the final roster at PNC
We may use the remaining volunteers, or a portion of, to create an Overflow or Back-Up roster if this option was not offered on the confirmation link.
Overflow or Back-Up Roster
The volunteers not chosen will be moved to an Overflow or Back-up roster.
These volunteers may be called upon to fill in for any volunteer who needs to be removed from a Final Roster before the event occurs.
If you agree to being a back-up, you will need to keep the event date and time available. We try to finalize any backups needed on the day before an event. In rare cases, we may call upon backups as late as the day of.
If you are listed as a backup, but are not willing to remain available, please let us know. You will not be penalized. It is completely optional.
CDYC does not participate in BOA's Backup program where you are required to report to the stadium to see if they can place you at any stand.
Minor Positions
Students between the ages of 16-18 are allowed the opportunity to volunteer at BOA events.
These positions are limited to 2-3 popcorn poppers in 314, and 1-2 food prep positions in 318.
All minors must be accompanied by an adult, who will be required to sign a liability release for BOA.
Call Outs
If within five days of a scheduled event, you discover that you will not be able to fulfill your volunteer duties, this is considered a call out.
You could be subject to a penalty of having to forfeit your next scheduled volunteer event.
This is determined by the CDYC Board on a case by case basis.
You must contact the CDYC Board in writing via our CDYC email or text line. Please do not message a Board Member privately through Facebook or through their personal phone number.
No Show
If you do not arrive at the venue to fulfill your volunteer duties, and you have not recently communicated with any member of the CDYC Board, you are considered a No Show.
All No Shows will be penalized, pending a major medical emergency or accident.